When your storage facility has the right staff, it can run smoothly and deliver a positive customer experience through efficient service, security, and support. You may also delegate tasks to a third party to help manage various employee services. Here are some ways to build a strong team for successful self storage property management:
Clarify Job Responsibilities
Strong teams should have members who understand their tasks and responsibilities so that operations run smoothly without conflicts or delays. The manager supervises the facility, while an assistant manager may help with administrative duties, customer service, and sales. A maintenance technician takes care of minor repairs and unit cleaning. To attract more customers, a marketing and sales coordinator may promote available storage units both locally and online. An accounting expert can manage rent collection, financial reporting, and budgeting.
Hire the Right People
A self storage property management professional helps with recruiting qualified individuals to manage your facility. These specialists can hire customer service staff to address safety concerns, facility damage, and unit access. They also recruit property managers with previous experience in self storage to handle tenant issues and maintenance. Security personnel may be interviewed to verify that they have the skills needed to monitor the property and enhance safety. You can delegate the task of hiring cleaning staff to maintain cleanliness throughout the facility. Administrative support may also be brought on to manage paperwork, billing, and office tasks, making sure customers receive accurate account information.
Invest in Ongoing Staff Training
Third-party companies can train store managers, which may include providing training when new leasing or payment processing software is introduced. During this process, the customer service team may be trained on how to manage concerns and questions from new tenants. To attract new customers and maximize occupancy, the sales crew can learn about digital marketing trends and local outreach. Staff may also learn about reporting and analytics tools to help them manage finances within the facilities. As part of the training, the team may be taught advanced inventory management to maximize revenue. Employees can learn more than one skill to cover other shifts when others are absent.
Implement Standard Operating Procedures
Standard operating procedures (SOPs) help employees understand what to do and how to do it so that operations run efficiently. Implementing these procedures allows staff to assist tenants with move-ins by providing gate access codes and explaining facility rules. During rent collection, employees inform tenants about when to pay the rent and the payment methods accepted. SOPs also guide staff on how to handle late payments, such as by making phone calls, sending emails, or texting tenants. To enhance safety, on-site staff may test security cameras, motion detectors, and alarm systems to determine whether they’re functioning properly.
Work With Self Storage Property Management Professionals
If you own a storage facility, hiring specialists can help you manage operations and grow your business. These experts oversee tasks such as communicating with customers, training managers, and scheduling employees. Contact a third-party property management company today to learn more about their self storage services.
